RedotPay Card

RedotPay Visa Prepaid Crypto Card: Complete Guide

Basic Information

RedotPay is a Hong Kong-based crypto payment platform that offers a crypto-funded Visa card, allowing users to spend cryptocurrency as easily as fiat currency at millions of merchants worldwide. Operating through a licensed and regulated entity in Hong Kong, RedotPay provides both Virtual and Physical Visa cards that convert your crypto to fiat at the point of transaction.

Rewards and Benefits

Unlike some competitor crypto cards, RedotPay does not offer a traditional cashback program. Instead, it focuses on utility and accessibility:

• Cashback Details: No direct cashback rewards on purchases
• Staking Requirements: None - all users get the same benefits without staking
• Unique Features:
  • Referral program with commissions for inviting new users
  • KOL/Affiliate program for influencers with higher commission rates
  • Occasional promotional bonuses ($5 credit for new users, seasonal offers)
  • External wallet connection (deposit-free payment) now live for MetaMask and WalletConnect users
  • Binance Pay integration for free instant deposits
• Fee Structure: No monthly or annual fees

Fees and Limits

Issuance Fees

Transaction Fees

Deposit & Withdrawal Fees

Spending Limits

Card Tiers and Options

RedotPay offers two primary card options with different features and pricing:

Note: Both cards share the same conversion rates, spending limits, and account features. The main differences are the form factor and ATM access.

Top-Up Methods

RedotPay does not require users to pre-load or top up a separate card balance; instead, funds are spent via real-time crypto-to-fiat conversion at the point of purchase. Users deposit one of four supported cryptocurrencies (BTC, ETH, USDT, USDC) into their custodial RedotPay account from an external wallet or via Binance Pay. When a transaction occurs, the chosen crypto is automatically converted to USD or HKD, with a 1% crypto conversion fee applied and funds being instantly available for spending—there is no waiting period or minimum/maximum top-up amount. All funds are held in custody by RedotPay upon deposit, meaning users must transfer crypto from self-custody to the provider before making purchases. Top-up and spending are managed through the mobile app or web platform; users can set payment priority among their crypto balances for seamless spending.

Self-Custody Custodial

RedotPay holds and manages users' cryptocurrency assets through custodial services, with users required to complete full KYC verification. Users do not control private keys directly; instead, funds are held by the platform with customer asset segregation and insurance coverage. Crypto is converted to fiat in real-time at point of purchase, and there is no pre-loading of fiat balance. Custody remains with RedotPay throughout, transferring funds only at transaction time. Limitations include inability to access seed phrases, potential restrictions in case of company insolvency, and reliance on RedotPay's compliance framework.

Supported Currencies and Conversion

Supported Cryptocurrencies

Supported Fiat Currencies

• Primary settlement currencies: US Dollars (USD) and Hong Kong Dollars (HKD)
• Transaction currencies: Can transact in any local currency where Visa is accepted (with 1.2% FX fee)

Conversion Mechanics

RedotPay employs a real-time conversion model rather than a pre-loaded balance system:

• Conversion Method: Real-time conversion at point of purchase
• Settlement Time: Instant - the merchant receives fiat currency while user's crypto is debited
• Payment Priority: Users can set which crypto asset to use first when spending
• Minimum Transaction: $0.50 USD (explicitly stated by issuer)
• Currency Display: App shows balances in USD equivalent by default
• Market Rate: Uses competitive market rates plus the 1% conversion fee

Geographic Availability

RedotPay offers impressive global coverage, being available in over 180 countries. This includes areas often underserved by other crypto cards.

Available Countries

The card is available in Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cabo Verde, Cambodia, Chad, Chile, Colombia, Comoros, Costa Rica, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guyana, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Slovenia, and many more.

Notable Markets: Hong Kong (primary market), Algeria, Pakistan, Tunisia, Egypt, India, Bosnia and Herzegovina, Slovenia

Restricted Countries/Regions

Not available to residents of: Afghanistan, Belarus, Burma (Myanmar), Burkina Faso, Burundi, Canada, Cameroon, Central African Republic, China, Congo, Croatia, Cuba, Democratic Republic of the Congo, Eritrea, Ethiopia, Guinea-Bissau, Haiti, Iran, Iraq, Jamaica, Kosovo, Lebanon, Liberia, Libya, Macedonia, Mali, Montenegro, Mozambique, Nicaragua, North Korea, Palau, Russia, Rwanda, Senegal, Serbia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tanzania, Turkey, Uganda, Ukraine, United States, Venezuela, Yemen, Zimbabwe.

Important Note: Some countries can open accounts but cannot receive physical card shipments (e.g., Egypt, Morocco, Tunisia)

RedotPay states that promotion or distribution outside Hong Kong is not actively pursued by the company; users outside Hong Kong use the service on their own initiative (legal disclaimer).

Compliance and Security

Compliance Framework

• KYC Requirements: Full identity verification required (government ID + selfie/biometric verification)
• KYC Provider: Sumsub (leading compliance verification service)
• Regulatory Framework:
  • Operated by a licensed trust company in Hong Kong
  • Card program facilitated by StraitsX in Singapore
  • Uses London Stock Exchange Group (LSEG) World-Check for compliance screening

Security Features

• Asset Protection:

  • $50 million USD insurance coverage for client assets
  • Funds segregation (customer funds kept separate from company funds)
  • Real-time blockchain monitoring via Chainalysis and Elliptic
  • Custodial service (RedotPay holds user crypto assets)

• Card Security Controls:

  • Freeze/unfreeze card instantly
  • User-customizable spending limits
  • Toggle specific transaction types (online, offline, ATM)
  • Currency restrictions (option to disable transactions in specific currencies)

• Account Security:

  • Two-factor authentication and biometric login support
  • TLS/HTTPS encryption for data protection

Technical Details

Mobile App Features

• Available for iOS and Android with high ratings (~4.7★)
• Multiple language support (English, Chinese, Arabic, French, Japanese, Turkish, Spanish, etc.)
• Real-time transaction notifications
• Card management (freeze/unfreeze, security settings)
• Payment priority settings (choose which crypto to spend first)
• Ability to manage multiple cards (both virtual and physical)
• Basic web app available at m.redotpay.com
• Now supports Samsung Pay integration

Support Channels

• In-app live chat (typically responds within 1-2 minutes)
• Email support ([email protected])
• Help Center with FAQs and guides
• Dormancy fee policy now published in Help Center: $5 USD/month after 12 months of inactivity
• Community channels (Telegram, Discord)
• Response times reported between 12-40 minutes for email support

Merchant Category Restrictions

• May be restricted for gambling, lottery, some financial services
• Some users report issues funding forex trading accounts
• Purchasing cryptocurrency with the card may be declined
• External wallet connection (deposit-free payment) now live for MetaMask and WalletConnect users

User Experience

Positive Feedback

• High transaction limits widely praised
• Broad global acceptance where other crypto cards aren't available
• Apple Pay/Google Pay/Samsung Pay integration works seamlessly
• Clean, intuitive interface
• Financial inclusion benefits for underserved regions

Common Complaints

• Some online services reject the card (Netflix, Spotify, Microsoft, Google Play, Meta)
• No cashback rewards unlike some competitors
• Limited cryptocurrency options (only 5 coins supported)
• Customer support quality can be inconsistent
• Some users report card being declined for buying cryptocurrency on exchanges

Users set up a 4-digit PIN through the app for ATM and chip transactions with the physical card. The platform provides detailed transaction histories, with the ability to download statements for record-keeping. RedotPay appears to have account dormancy policies, though the specifics aren't clearly documented. The service supports multi-device access with appropriate security measures to prevent unauthorized account use.

Best Suited For

• Global Crypto Users who need access in regions with limited banking options or where other crypto cards aren't available
• Digital Nomads who receive income in cryptocurrency and need a way to spend it while traveling
• High-Volume Spenders who need to make large purchases from crypto funds without hitting transaction limits
• Stablecoin Holders who live in inflationary economies and need a reliable fiat spending method
• Underbanked Populations who have limited access to traditional banking services but can access cryptocurrency
• No-Rewards-Needed Users who prioritize utility, high limits, and global availability over cashback programs

Pros and Cons

Pros

• Exceptional spending limits far exceeding most competitors
• No monthly or annual fees
• Available in many countries where other crypto cards aren't offered
• Mobile wallet integration (Apple Pay/Google Pay/Samsung Pay)
• Real-time conversion with competitive rates
• Strong security features and insurance protection

Cons

• No cashback rewards program unlike many competitors
• Physical card issuance fee ($50)
• Limited cryptocurrency selection (only BTC, ETH, USDT, USDC, SOL)
• 1% conversion fee on all transactions
• Some service rejections with popular online platforms

Conclusion

RedotPay stands out as a practical, globally accessible crypto spending solution rather than a rewards-focused card. Its strongest differentiators are its exceptionally high spending limits ($100k per transaction, $1M daily), broad international availability (180+ countries), and zero monthly fees - all without requiring any token staking.

The most significant drawbacks are the lack of cashback rewards and the fact that some popular digital services (Netflix, app stores) may decline the card. The platform supports five cryptocurrencies, which is fewer than many competitors.

While the 1% transaction fee and card issuance cost ($50 for physical) might seem substantial, the absence of monthly fees and exceptional spending limits provide significant value for many users, especially those who would otherwise struggle to utilize their crypto holdings for everyday expenses.

Information gaps to investigate further: The exact spread used when converting crypto to fiat is not explicitly documented, potentially adding a hidden cost beyond the stated 1% fee. Additionally, details about crypto withdrawal fees from the platform are not clearly specified.

Additional Information

Company Background

RedotPay operates as a licensed entity in Hong Kong's fintech sector. The company secured a significant $40M Series A funding round in early 2025, indicating strong investor confidence in their business model. Their strategic partnerships with established financial players like Circle (USDC issuer), StraitsX (regulated by the Monetary Authority of Singapore), and Visa demonstrate their commitment to building a compliant crypto payment infrastructure.

Community Ecosystem

RedotPay maintains active communities on Telegram, Discord, and other social media platforms where users share experiences and tips. The company has introduced a "Redot Angels" program that likely provides special perks to community contributors. Their official X (Twitter) account regularly posts updates about new features and partnerships.

Practical Use Cases

Users in regions with limited banking infrastructure have found creative ways to leverage RedotPay. For example, Algerian users report using RedotPay to pay for online services like Italki and e-commerce platforms that local payment methods cannot access. Some users combine RedotPay with other fintech tools (Paysera + Wise + RedotPay) to create comprehensive financial ecosystems.

Upcoming Features

RedotPay is actively developing new capabilities to enhance its platform:

• External Wallet Connection (DApp): Now live for MetaMask and WalletConnect users, allowing spending directly from external wallets without pre-depositing to RedotPay. Users maintain self-custody until the moment of transaction.

• Fiat Remittance Integration: Plans to enable crypto-to-fiat international transfers, potentially allowing users to send money to bank accounts in various countries using their crypto balance.

• New Blockchain Integrations:

  • TON (Telegram Open Network) blockchain support
  • Additional networks to improve transaction options and reduce fees

• Enhanced Referral System: Expansion of the tiered referral program with additional incentives and potentially new reward structures.

Card Usage Workarounds

Users have developed several strategies to maximize the utility of RedotPay cards:

Service Rejection Workarounds

• PayPal Intermediary Method: For services like Netflix that reject the card directly, users report success by adding the RedotPay card to PayPal and using PayPal as the payment method.
• Google Account Region Changes: Some users found changing their Google account region helped with Google Play Store acceptance.
• App Store Gift Cards: For app stores that reject the card, purchasing gift cards from retailers that do accept RedotPay.