Trustee Card

Trustee Mastercard Prepaid Debit Card Review: Fees, Rewards & Availability

Basic Information

The Trustee Card bridges digital assets with everyday spending, allowing users to convert cryptocurrency to fiat instantly at the point of sale. The card is a joint program between Trustee Global UAB and Quicko Sp. z o.o.: the wallet and crypto side are operated by Trustee Global UAB (custodial), while the underlying EUR card and payment accounts are issued by Quicko Sp. z o.o., a Polish National Payment Institution regulated by KNF (license IP52/2021).

Users can spend their cryptocurrency holdings without pre-converting to fiat, as the conversion happens automatically when the card is used. The card is available in both virtual and physical formats, with the virtual card offering immediate availability upon issuance through the Quicko Digital integration.

Rewards and Benefits

The Trustee Card does not offer a traditional cashback or rewards program (0% rewards on all spending). There are also no token staking requirements or minimum balance needed to use the card.

Referral Program

• 45% of Trustee's income from exchanges shared with referrers
• Additional bonus of up to €5 when a referred user orders their first Trustee card
• Referrer can choose to give new users some portion of that bonus (0, €2.5, or €5) as an incentive

Unique Benefits

• Cost savings through zero forex fees and low conversion rates
• Integration with Trustee ecosystem (multi-currency crypto wallet, swapping services)
• Crypto staking options within the app (separate from card but enhances overall value)
• Binance Pay integration (added in early 2024) for easier transfers from Binance ecosystem

Fees and Limits

The Trustee Card features a transparent fee structure centered around a 0.5% crypto-to-EUR conversion fee, with no charges on card payments themselves. The virtual card is currently issued free of charge during an ongoing promotional period, while the physical Trustee-branded card is temporarily unavailable.

Primary costs are:

• No virtual issuance fee during promotional period (physical Trustee card currently unavailable)
• 0.5% crypto-to-EUR conversion fee on spending
• ATM withdrawals: 1.5% + €1, with limits of €2,000/day and €10,000/month (via Quicko Digital physical card where available)

The card stands out for charging zero foreign exchange fees on international transactions, making it particularly valuable for travelers. While the advertised fee structure is 0.5% for crypto conversion, real-world total cost may be slightly higher due to market spreads at the time of conversion.

Card Tiers and Options

Important Note: As of late 2025, the Trustee virtual card is provided via the Quicko Digital integration, while the Trustee-branded physical card is marked "temporarily unavailable." Users can:

• Issue a virtual euro card via Quicko Digital (free, 5-year validity) through the integrated two-app flow
• Join a waitlist for the physical Trustee card, or order a Quicko Digital physical card separately where available

The virtual card is effectively issued by Quicko Digital: the "Order" link on Trustee's card page leads directly to qdcard.io, and the setup flow explicitly requires installing the Quicko Digital app and linking it to Trustee Plus. Both card options offer the same core functionality of real-time crypto-to-fiat conversion at the point of sale with no pre-loading required.

Top-Up Methods

Users do not need to pre-load euros or transfer funds in advance; instead, the Trustee Card draws directly from the user's BTC, ETH, or USDT balance held in the custodial Trustee Plus wallet. When a purchase is made, the selected cryptocurrency is instantly converted to EUR at the point of sale within the app, with a ~1% total conversion fee and no foreign exchange fees for international transactions. There are no options to top up with fiat currency or from external wallets directly to the card; only crypto held within the Trustee Plus ecosystem can be used. Custody of crypto shifts to Trustee when assets are deposited in the wallet, and transactions are declined if the selected crypto balance is insufficient. The process is managed entirely via the mobile app, with a daily purchase limit of €5,000 and monthly limit of €50,000, and funds become available for spending instantly at the moment of transaction.

Self-Custody Custodial

Trustee Card uses a custodial model, meaning the platform holds and manages users' crypto assets and private keys on their behalf. Users interact with their funds through the Trustee Plus app, allowing them to select which supported cryptocurrency to spend, but they do not have independent access to their private keys or the ability to move assets outside the platform without using its withdrawal process. All crypto-to-fiat conversions occur in real time at the point of sale, streamlining spending but requiring trust in Trustee and its partner Quicko for asset security. If the provider were to cease operations, users would not have direct access to their funds, as all assets are held within Trustee's custody. This approach offers convenience, regulatory compliance, and seamless card integration, but comes with the trade-off of relinquishing self-sovereign control and bearing counterparty risk.

Supported Currencies and Conversion

Supported Cryptocurrencies

You fund your Trustee Plus euro wallet with supported cryptocurrencies, then that wallet is used to top up the Quicko card. For spending, Trustee's documentation explicitly mentions:

• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT) - ERC-20 stablecoin

Additionally, USDC is supported for euro wallet top-ups that then fund the card.

While the Trustee Plus wallet supports more cryptocurrencies for storage and trading, the above are the primary options for card funding.

Supported Fiat Currencies

• Base currency: Euro (€)
• Can spend in other currencies worldwide with 0% FX fee (Mastercard handles conversion)
• Card balance and transactions are denominated in EUR

Conversion Process

The Trustee Card employs a streamlined conversion process:

1. Users select one cryptocurrency (BTC, ETH, USDT, or USDC) as the payment source in the app
2. Conversion happens in real-time when the card is used
3. No need to pre-convert or maintain a separate fiat balance
4. Transaction is declined if the selected cryptocurrency has insufficient balance
5. Conversion cost is 0.5% crypto-to-EUR fee (small market spread may apply)

This model eliminates the need to manually convert crypto to fiat before spending, creating a seamless experience that more closely resembles using cryptocurrency directly for payments.

Geographic Availability

The Trustee Card is exclusively available to residents of the European Economic Area (EEA). Delivery of physical cards is currently limited to the European Economic Area, and only adult users residing in EEA countries are eligible to obtain cards. Users must provide a temporary or permanent address in EEA countries to complete the card order KYC process.

Europe

European Economic Area (EEA): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway

Restricted Regions

• All countries outside the EEA, including the United Kingdom, United States, Canada, Australia
• Switzerland (not EU/EEA) is also not supported for issuance
• Sanctioned countries like Russia, Iran, etc.
• Important: Trustee does not serve Russian citizens at all, as explicitly stated by the company

The company has hinted at future expansion plans to other regions, pending additional licensing, but no specific timeline has been provided. Approximately 500,000 users globally use the Trustee Plus platform, with about 100,000 issued cards as of November 2025.

Compliance and Security

KYC Requirements

• Full KYC verification mandatory before card issuance
• Government-issued ID (passport, national ID card, or EU residence permit)
• Live selfie during registration
• Proof of address in an EEA country (for physical card when available)

Regulatory Framework

The Trustee Card operates under comprehensive European regulatory oversight through a joint program structure:

• Quicko Sp. z o.o. holds a National Payment Institution license under the Polish Financial Supervision Authority (KNF) since September 2021 (license IP52/2021)
• Quicko is a Mastercard principal member and "passport-services" across the EEA (listed by Estonia's FSA as a cross-border payment institution)
• Trustee Global UAB is registered in Lithuania as a virtual asset service provider (VASP) under code 306099031, authorized since June 16, 2022
• Program Structure: The wallet and crypto side are operated by Trustee Global UAB (custodial), while the underlying EUR card and payment accounts are issued by Quicko Sp. z o.o.

Regional Restrictions:

• In Ukraine, the National Bank of Ukraine (NBU) ordered Trustee Global UAB in September 2025 to suspend certain financial services, citing unlicensed payment services (notably P2P and euro transfers used to bypass FX restrictions). This impacts Ukrainian residents' access to the full Trustee Plus feature set, but does not revoke the Lithuanian VASP registration or Quicko's EU payment license.

Custody Model

• Custodial wallet - Trustee holds private keys on behalf of users (Trustee's own documentation repeatedly calls the wallet a "custodial wallet")
• Likely uses combination of secure cold storage and hot wallets
• No explicit insurance on crypto deposits
• Card balances in EUR are e-money held by Quicko under EU payment-services rules, not on-chain assets

Security Features

• Google Authenticator-based 2-factor authentication
• PIN/biometric login for app access
• 3D Secure (Mastercard SecureCode) for online purchases
• Transaction notifications
• Ability to freeze/unfreeze card instantly via app
• EMV chip security for physical card (when available)
• HackenProof bug bounty program (up to $3,000 for critical vulnerabilities)
• Built-in AMLBot address-screening service for users to check counterparties
• PCI DSS compliance (required for handling card data)
• Dedicated custodial-security best practices documentation

Technical Details

Mobile App Functionality

• Available on iOS and Android
• Integrated wallet and card management
• Crypto exchange functionality
• Staking options for certain coins
• Card controls (freeze/unfreeze, view PIN)
• Transaction history showing both crypto debits and fiat details
• Two-app integration: Trustee Plus for wallet management, Quicko Digital for card issuance and management

Integration Capabilities

• Apple Pay and Google Pay support
• Binance Pay integration for easier transfers from Binance ecosystem
• No direct API access for developers

App Performance

• Approximately 4+ stars on App Store
• 100k+ downloads on Play Store
• 600k+ installs according to company statistics (approximately 500,000 users globally)
• Multiple language support including English, Russian, Ukrainian, Polish, Serbian, German, Latvian, Portuguese, Dutch, Spanish, etc.

User Experience

The Trustee Card offers a streamlined user experience focused on simplicity and integration with the broader Trustee ecosystem. The app combines wallet functionality with card management through a two-app flow: users tap "Digital Card" in Trustee Plus, install the Quicko Digital app, log in with the same phone number, and then request the card. This integration allows users to easily switch between cryptocurrencies as their funding source.

User feedback shows a polarized pattern - many 5-star and 1-star ratings with few in between. Positive reviews highlight the convenience, low fees, and seamless integration, while negative reviews mention account blocks, withdrawal issues, and slow customer support response times.

Support Channels

• In-app support chat/ticket system
• Email: [email protected]
• Telegram community
• Social media presence
• Reddit (u/Trustee_Wallet)

Merchant Category Restrictions

Some high-risk merchant categories might be restricted (gambling, crypto exchanges), and usage in sanctioned countries is blocked.

Best Suited For

• European Crypto Holders who want to spend their digital assets in everyday life without pre-conversion
• Frequent International Travelers who benefit from the 0% foreign exchange fees on purchases worldwide
• Crypto-First Users who prefer to keep funds in cryptocurrency until the moment of spending
• Fee-Conscious Spenders who prioritize low transaction costs over rewards programs
• Trustee Ecosystem Users who already utilize the platform's wallet and trading features
• Users Comfortable with Two-App Setup who don't mind managing both Trustee Plus and Quicko Digital apps

Pros and Cons

Pros

• Zero foreign exchange fees on international purchases
• No monthly maintenance fees
• Real-time crypto-to-fiat conversion at competitive rates (0.5% fee)
• Seamless integration with Apple Pay and Google Pay
• Instant issuance of virtual cards (approximately 90 seconds)
• Virtual card currently free during promotional period
• 5-year card validity
• Zero fees on top-ups from Trustee Plus to card

Cons

• Limited cryptocurrency support for card funding
• No cashback or rewards program
• Exclusively available to EEA residents
• Custodial wallet model (company holds private keys)
• Physical Trustee-branded card temporarily unavailable (waitlist only)
• Mixed user experiences with support responsiveness
• Two-app setup required (Trustee Plus + Quicko Digital)
• Service restrictions in Ukraine due to NBU regulatory action

Conclusion

The Trustee Card offers a straightforward, cost-effective solution for European crypto users to spend their digital assets in everyday life. Its primary strengths lie in its transparent fee structure (no monthly fees, 0% foreign exchange fees, 0.5% conversion cost, zero top-up fees) and seamless integration with the Trustee Plus wallet ecosystem through the Quicko Digital partnership. The virtual card is currently available free of charge during a promotional period, with instant issuance in approximately 90 seconds.

However, the card has notable limitations. It supports a limited selection of cryptocurrencies for card funding, offers no cashback or rewards, and is exclusively available to EEA residents. The physical Trustee-branded card is currently temporarily unavailable, with users directed to a waitlist or to order a separate Quicko Digital physical card. The polarized user reviews suggest that while the service works well for many, some users encounter significant issues with support responsiveness.

For crypto-savvy individuals in Europe who prioritize low fees over rewards and want a convenient way to spend cryptocurrency in daily life, the Trustee Card presents a compelling option. It's particularly valuable for frequent travelers who can benefit from the 0% FX fee. However, users should approach with caution, starting with small amounts until they've established confidence in the service, and should be comfortable managing a two-app setup (Trustee Plus for wallet management and Quicko Digital for card operations).

Additional Information

Current Service Status

As of late 2025, the Trustee virtual card is provided via the Quicko Digital integration, while the Trustee-branded physical card is marked "temporarily unavailable." Users can:

• Issue a virtual euro card via Quicko Digital (free during promotional period, 5-year validity) through an integrated two-app flow
• Join a waitlist for the physical Trustee card, or order a Quicko Digital physical card separately where available

The setup process requires users to tap "Digital Card" in Trustee Plus, install the Quicko Digital app, log in with the same phone number used for Trustee Plus, and then request the card. The "Order" link on Trustee's card page leads directly to qdcard.io (Quicko Digital's site), making this partnership the primary card issuance route.

This workaround maintains the core functionality but adds a layer of complexity to the user experience through the two-app requirement. ATM access is available via the Quicko Digital physical card where offered, with the same fee structure (1.5% + €1 per withdrawal, €2,000 daily and €10,000 monthly limits).

User Experience Polarization

User feedback shows a striking polarization - roughly half the Trustpilot reviews are 5-star and half are 1-star, with few ratings in between. This suggests that when the service works as intended, users are very satisfied with the convenience and low costs. However, when problems occur (particularly with larger transactions or withdrawals), they can be severe and difficult to resolve through customer support channels.

This pattern indicates that while the day-to-day functionality of the card is generally reliable for routine transactions, users should be cautious about keeping large sums in the ecosystem or relying on it as their sole financial solution until they've established confidence through personal experience. The two-app setup and temporary unavailability of physical Trustee-branded cards may also contribute to user confusion and support issues.